FCA Consumer Duty: What comes next?
The first deadline for the FCA Consumer Duty passed but the work never stops!
You still need to measure outcomes for your customers on changes you may have made as part of the first phase, apply behavioural science methods to any new products, and test all closed products and services by 31 July 2024.
But don't worry. We have a comprehensive guide to the second phase of the FCA Consumer Duty testing available to download here. In it you we cover:
- The requirements of the FCA Consumer Duty regulations
- Finalising your first round of testing
- How to monitor ongoing outcomes
- How to test new products and new communications
- How to test for closed products.
